Shipping policy

Shipping Policy

• Order fulfillment: All orders are processed within 1 or 2 business days (excluding weekends and holidays).
• Order confirmation: You will receive a notification email once your order has shipped with a tracking number..
• Delays: If we experience a high volume of orders or if there is a problem fufilling your order shipments may be delayed by a few days. We will notify you via email if a significant delay occurs.

• Shipping charges for your order will be calculated and displayed at checkout.

• Tracking: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 12 hours for the tracking information to become available.
• Support: If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ask@buzzaudio.co.nz or phone 03 577-5597 with your name and order number, and we will look into it for you.

• We cannot ship to PO Boxes

• Buzz Audio Ltd is liable for any products damaged or lost during shipping. If you received your order damaged, please save all packaging materials and damaged goods, and contact our support team immediately at ask@buzzaudio.co.nz or phone 03 577-5597.